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Verzendkosten in Italië en naar het buitenland, verwerkingstijden en koeriers.
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Voor grote bestellingen Voor bestellingen vanaf € 149,- en met een gewicht tussen 1 en 5 kg zijn de verzendkosten gratis.
Hieronder vindt u een overzicht van de kosten voor alle gewichtsklassen:
| Bestelgewicht | Van € 19,90 tot € 149 | Meer dan €149 |
| Tot 3 kg. | € 8,99 | Gratis verzending |
| 3,01 - 5 kg. | € 8,99 | Gratis verzending |
| 5,01 - 10 kg. | € 8,99 | € 6,99 |
| 10,01 - 20 kg. | € 12,99 | € 12,99 |
| 20,01 - 30 kg. | € 16,99 | € 16,99 |
| 30,01 - 50 kg. | € 29,99 | € 29,99 |
| 50,01 - 100 kg. | € 39,99 | € 39,99 |
| 101,01 - 150 kg. | € 50,00 | € 50,00 |
| 150,01 - 200 kg. | € 60,00 | € 60,00 |
| Meer dan 200 kg. | € 70,00 | € 70,00 |
*Voor postcodes die als afgelegen en/of achtergesteld worden beschouwd (zie de lijst hier ), wordt voor Italië een toeslag van € 12,20 (incl. btw) in rekening gebracht, zelfs als de drempel van € 149 wordt overschreden.
Als wij uw vraag niet konden beantwoorden, klik dan hier .
"},{"tab_title":"Hoeveel kost verzending naar Europa (Zone 1)?","tab_content":"Tarieven geldig voor de volgende landen: Frankrijk, Spanje, Duitsland, Luxemburg, Portugal, België, Nederland, Oostenrijk.
Tot 2 kg: € 9,99
2,01 - 5 kg: € 14,99
5,01 - 10 kg: € 17,99
10,01 - 15 kg: € 27,99
15,01 - 20 kg: € 34,99
20.01 - 25 kg: € 39,99
25,01 - 30 kg: € 44,99
Boven 30 kg (€ per extra kilo): € 2,50
De verzendkosten voor hengels bedragen € 200 + BTW.
Eventuele douanekosten zijn altijd voor rekening van de ontvanger . Indien het product wordt afgekeurd, worden niet alleen de verzendkosten, maar ook de douanekosten van het terug te betalen bedrag afgetrokken.
Als wij uw vraag niet konden beantwoorden, klik dan hier .
"},{"tab_title":"Hoeveel kost verzending naar Europa (Zone 2)?","tab_content":"Tarieven geldig voor de volgende landen: Ierland, Denemarken, Zweden, Finland, Estland, Letland, Litouwen, Polen, Tsjechië, Slowakije, Hongarije, Slovenië, Kroatië, Roemenië, Bulgarije, Griekenland, Cyprus, Malta.
Tot 2 kg: € 12,99
2,01 - 5 kg: € 19,99
5,01 - 10 kg: € 24,99
10,01 - 15 kg: € 29,99
15,01 - 20 kg: € 39,99
20.01 - 25 kg: € 52,99
25,01 - 30 kg: € 59,99
Boven 30 kg (€ per extra kilo): € 2,50
De verzendkosten voor hengels bedragen € 200 + BTW.
Eventuele douanekosten zijn altijd voor rekening van de ontvanger . Indien het product wordt afgekeurd, worden niet alleen de verzendkosten, maar ook de douanekosten van het terug te betalen bedrag afgetrokken.
Als wij uw vraag niet konden beantwoorden, klik dan hier .
"},{"tab_title":"Hoeveel kost verzending naar Extra EU (Zone 3)?","tab_content":"Tarieven geldig voor de volgende landen: Verenigd Koninkrijk, Zwitserland, Noorwegen.
Tot 2 kg: € 14,99
2,01 - 5 kg: € 19,99
5,01 - 10 kg: € 29,99
10,01 - 15 kg: € 34,99
15,01 - 20 kg: € 39,99
20.01 - 25 kg: € 44,99
25,01 - 30 kg: € 54,99
Boven 30 kg (€ per extra kilo): € 2,50
De verzendkosten voor hengels bedragen € 200 + BTW.
Eventuele douanekosten zijn altijd voor rekening van de ontvanger . Indien het product wordt afgekeurd, worden niet alleen de verzendkosten, maar ook de douanekosten van het terug te betalen bedrag afgetrokken.
Als wij uw vraag niet konden beantwoorden, klik dan hier .
"},{"tab_title":"Hoeveel kost verzending naar de rest van de wereld (Zone 4)?","tab_content":"Tarieven geldig voor de volgende landen: Afrika, Azië, Midden-Amerika/Antillen, Noord-Amerika, Oceanië, Zuid-Amerika en andere landen die hierboven niet vermeld staan.
Tot 2 kg: € 20,99
2,01 - 5 kg: € 29,99
5,01 - 10 kg: € 39,99
10,01 - 15 kg: € 59,99
15,01 - 20 kg: € 89,99
20.01 - 25 kg: € 129,99
25,01 - 30 kg: € 149,99
Boven 30 kg (€ per extra kilo): € 4,90
De verzendkosten voor hengels bedragen € 200 + BTW.
Eventuele douanekosten zijn altijd voor rekening van de ontvanger . Indien het product wordt afgekeurd, worden niet alleen de verzendkosten, maar ook de douanekosten van het terug te betalen bedrag afgetrokken.
Als wij uw vraag niet konden beantwoorden, klik dan hier .
"},{"tab_title":"Wanneer wordt mijn bestelling verzonden?","tab_content":"Om de verwachte leverdatum voor uw bestelling te bekijken, logt u eenvoudig in op uw account en klikt u op ' Mijn bestellingen '. Zodra u de bestelling hebt gevonden waarvoor u de goederen wilt ontvangen, klikt u op ' Bestelling beheren ' om de verwachte leverdatum te bekijken in het veld ' Levering '.
Als wij uw vraag niet konden beantwoorden, klik dan hier .
"},{"tab_title":"Welke koeriers gebruiken jullie voor verzendingen?","tab_content":"U ontvangt de goederen met GLS, TNT, BRT, DHL, Typ.
Voor verzendingen buiten Italië wordt gebruik gemaakt van DHL , TNT of BRT .
U kunt uw zending verzekeren tegen verlies of schade voor een bedrag van € 3,90 (incl. BTW).
Als wij uw vraag niet konden beantwoorden, klik dan hier .
"},{"tab_title":"Kan ik mijn zending verzekeren?","tab_content":"Absoluut! Voor € 3,90 + 1% van de bestelwaarde kunt u uw verzending verzekeren, waarmee u diefstal en/of schade voorkomt.
Als u uw pakket niet verzekert, kunnen wij u niet helpen.
"},{"tab_title":"Ik heb een pakket ontvangen met beschadigde artikelen erin. Wat moet ik doen?","tab_content":"Wij weten hoe vervelend het kan zijn om beschadigde goederen te ontvangen. Daarom kunt u uw zending voor € 3,90 (incl. BTW) verzekeren tegen verlies of schade .
Helaas hebben wij geen controle over het gehele verzendproces en soms is dit het gevolg van de nalatigheid van de vervoerder.
Wanneer u een pakket ontvangt, vergeet dan niet om het te accepteren onder voorbehoud van inspectie .
Neem dan contact met ons op via ons e-mailadres en stuur ons visueel bewijs (foto's, video's) van wat u hebt ontvangen. Wij vertellen u dan hoe we u kunnen helpen.
Als wij uw vraag niet konden beantwoorden, klik dan hier .
"},{"tab_title":"Leveren jullie ook buiten de Europese Unie?","tab_content":"Ja, we verzenden ook buiten de Europese Unie. Voor internationale verzending kunt u contact met ons opnemen door een supportverzoek te sturen naar assistenza@hinelson.com . We helpen u graag bij het vinden van de beste oplossing voor uw zending.
Als wij uw vraag niet konden beantwoorden, klik dan hier .
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Om de CO2-uitstoot van onze verzendingen te verminderen , geldt voor landen binnen de EU een minimale bestelwaarde van € 19,90 (exclusief verzendkosten) en voor landen buiten de EU € 60,00 (exclusief verzendkosten).
Ga pas naar de kassa als u zeker weet dat u uw aankopen hebt voltooid en volg de wizard.
Als u een kortingsbon hebt, bedenk dan dat u deze bij elke aankoop kunt gebruiken.
Als wij uw vraag niet konden beantwoorden, klik dan hier .
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Als wij uw vraag niet konden beantwoorden, klik dan hier .
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Als wij uw vraag niet konden beantwoorden, klik dan hier .
"},{"tab_title":"Kan ik mijn bestelling annuleren?","tab_content":"Als de status van uw bestelling NIET op " in voorbereiding " of " verzonden " staat , hebben we nog steeds de tijd om deze te annuleren.
Neem gerust contact met ons op via één van onze contactkanalen.
LET OP : Aanvragen die op feestdagen en/of na werktijd (9.00-18.00 uur, ma-vr) binnenkomen, kunnen mogelijk niet tijdig worden verwerkt.
Als wij uw vraag niet konden beantwoorden, klik dan hier .
"},{"tab_title":"Kan ik een of meer artikelen aan mijn huidige bestelling toevoegen zonder verzendkosten te betalen?","tab_content":"Als uw bestelstatus niet " In voorbereiding " of " Verzonden " is, kunnen we uw bestelling mogelijk nog wijzigen. Neem contact met ons op en geef de trackingnummers (bijv. AA1234) en de aantallen van de artikelen die u wilt toevoegen door.
Let op : het kan tot 48 uur duren voordat de wijzigingen zijn verwerkt, gerekend vanaf het moment dat u ze heeft doorgegeven. Hierdoor is het mogelijk dat ze niet correct worden verwerkt .
Zodra wij de orderwijziging hebben bevestigd, sturen wij u een link om de rekening te betalen .
Let op: Aanvullingen/wijzigingen in een lopende bestelling kunnen leiden tot een vertraging van 3-5 werkdagen in de verzending.
Als wij uw vraag niet konden beantwoorden, klik dan hier .
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Als de status niet op " in voorbereiding " of " verzonden " staat, kunnen we de bestelling annuleren en het bedrag terugbetalen , zodat u de bestelling opnieuw kunt bestellen met de kortingsbon die u heeft.
Let op : verzoeken die buiten kantoortijden of op feestdagen binnenkomen, kunnen niet altijd tijdig in behandeling worden genomen.
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Als wij uw vraag niet konden beantwoorden, klik dan hier .
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Voor elke € 10 die u besteedt, spaart u 7 punten , die wij " Miles " noemen.
Het tegoed wordt direct verrekend zodra de status van uw bestelling is gemarkeerd als ' Geleverd '.
U kunt uw punten gebruiken zonder minimale besteding . De verzendkosten blijven ongewijzigd bij een bestelbedrag van € 0,00.
U spaart Miles bij zowel online- als fysieke aankopen.
U heeft elk jaar tot eind oktober de tijd om uw Miles te besteden.
Alle punten die u heeft gespaard en die u na de vervaldatum niet meer gebruikt, worden uit uw account verwijderd .
Indien u de goederen retourneert, worden de Miles- punten van uw account afgetrokken.
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De onmiddellijke elektronische factuur kan worden uitgereikt (en dus verzonden naar de SdI) binnen 12 dagen na de transactie (verkoop van een product of levering van een dienst) waarop het document betrekking heeft. Deze termijn is vastgesteld in Groeibesluit nr. 34/2019.
U vindt het in uw brievenbus of in uw belastinglade .
Als wij uw vraag niet konden beantwoorden, klik dan hier .
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Indien u bij de aankoop vergeten bent een factuur aan te vragen, kunt u ons hiervan uiterlijk 12 dagen na het versturen van de betaling op de hoogte stellen (zoals wettelijk vereist, zie Groeibesluit nr. 34/2019).
Anders kunnen wij u niet helpen.
Als wij uw vraag niet konden beantwoorden, klik dan hier .
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Cadeaubonnen zijn verkrijgbaar in waarden van € 50, € 100, € 150 en € 200.
Is dit niet het cadeau waar je aan dacht? Kies het gewenste bedrag door het ons te laten weten aan de balie of vraag een persoonlijke service aan door een e-mail te sturen naar assistenza@hinelson.com.
Als wij uw vraag niet konden beantwoorden, klik dan hier .
"},{"tab_title":"Hoe kan ik mijn cadeaubon gebruiken?","tab_content":"Wanneer u online of in de winkel koopt, ontvangt u een alfanumerieke code die u bij het afrekenen in het kortingscodevakje kunt invoeren.
Als wij uw vraag niet konden beantwoorden, klik dan hier .
"},{"tab_title":"Kan ik mijn cadeaubon gedeeltelijk gebruiken?","tab_content":"Natuurlijk! U kunt uw cadeaubon geheel of gedeeltelijk gebruiken, afhankelijk van uw behoeften.
Als u besluit om uw tegoed gedeeltelijk te gebruiken, genereert het systeem een nieuwe code die u bij het afrekenen moet invoeren. Deze code is beschikbaar in het gedeelte 'Vouchers' in het gedeelte 'Uw account' van HiNelson.
Als wij uw vraag niet konden beantwoorden, klik dan hier .
"},{"tab_title":"Wanneer verloopt mijn cadeaubon?","tab_content":"HiNelson-cadeaubonnen vervallen 12 maanden na aankoop. U kunt uw tegoed binnen 1 jaar na uitgifte van de cadeaubon naar wens gebruiken, ook tijdens speciale aanbiedingen en/of actieperiodes.
Als wij uw vraag niet konden beantwoorden, klik dan hier .
"},{"tab_title":"Kan ik een kortingscode/voucher gebruiken om een cadeaubon te kopen?","tab_content":"Nee, cadeaubonnen kunnen niet worden gekocht met een kortingsbon of actiecode.
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U kunt ook contant betalen bij levering door bij het afrekenen te kiezen voor de betaalmethode contant bij levering .
Als wij uw vraag niet konden beantwoorden, klik dan hier .
"},{"tab_title":"Hoe kan ik uitstel van betaling aanvragen?","tab_content":"Tijdens het afrekenen kunt u de betaalmethode kiezen die het beste bij u past. Met PayPal en Scalapay kunt u in 3 handige , renteloze termijnen betalen. U kunt ook kiezen voor HeyLight.
Als uw financieringsaanvraag wordt goedgekeurd, gaat u een contract aan met PayPal/Scalapay/HeyLight. Dit betekent dat PayPal/Scalapay/HeyLight de kredietverstrekker is.
Meer informatie over betalingsmethoden in termijnen »
"},{"tab_title":"Hoe werkt financiering met HeyLight?","tab_content":"U kunt uw aankopen in termijnen betalen bij bestellingen tussen € 100,00 en € 5.000,00 door bij het afrekenen te kiezen voor HeyLight.
U kunt financiering aanvragen in 6, 12, 18, 24, 30, 36 jaar en zonder inkomensbewijs.
Meer informatie over betalingsmethoden in termijnen »
"},{"tab_title":"Wat is contant bij aflevering?","tab_content":"Contant bij levering (Cash on Delivery) is een betaalmethode waarbij de klant zijn bestelling direct bij levering betaalt. De betaling vindt contant plaats.
Als wij uw vraag niet konden beantwoorden, klik dan hier .
"},{"tab_title":"Zijn er limieten voor contante betalingen bij aflevering?","tab_content":"Ja, de maximumlimiet voor betaling onder rembours bedraagt € 1.000 .
Als wij uw vraag niet konden beantwoorden, klik dan hier .
"},{"tab_title":"Zijn er gewichtslimieten voor betalingen onder rembours?","tab_content":"Ja, de maximale limiet voor betaling onder rembours is 20 kg .
Als wij uw vraag niet konden beantwoorden, klik dan hier .
"},{"tab_title":"Zijn er extra kosten verbonden aan betaling bij aflevering?","tab_content":"Ja, De extra kosten bedragen € 4,99 + 2% en worden toegepast op het totaalbedrag van de bestelling.
Als wij uw vraag niet konden beantwoorden, klik dan hier .
"},{"tab_title":"Kan ik kiezen voor de betaalmethode contant bij aflevering en mijn bestelling in de winkel ophalen?","tab_content":"Nee, het is momenteel niet mogelijk om contant te betalen bij aflevering voor bestellingen die u in de winkel wilt afhalen.
Als wij uw vraag niet konden beantwoorden, klik dan hier .
"},{"tab_title":"Welke documenten zijn nodig om financiering aan te vragen bij HeyLight?","tab_content":"Het is voldoende om uw identiteitsbewijs te uploaden op het daarvoor bestemde platform van de partnersite; het is niet nodig om daarnaast ook nog eens een inkomensbewijs te uploaden.
Meer informatie over betalingsmethoden in termijnen »
"},{"tab_title":"Hoe lang duurt het voordat een HeyLight-financieringsaanvraag wordt verwerkt?","tab_content":"Zodra de vereiste stappen zijn voltooid, wordt de uitkomst van het verzoek in realtime weergegeven.
Meer informatie over betalingsmethoden in termijnen »
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Als wij uw vraag niet konden beantwoorden, klik dan hier .
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Als wij uw vraag niet konden beantwoorden, klik dan hier .
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Als wij uw vraag niet konden beantwoorden, klik dan hier .
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Vlotten die zwaarder zijn dan 50 kg moeten op een pallet worden verpakt.
Als wij uw vraag niet konden beantwoorden, klik dan hier .
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Als wij uw vraag niet konden beantwoorden, klik dan hier .
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